Returns & Refunds Policy

•  At Kaya Ropes, all sales are final. We do not accept returns or offer refunds on any products once the order has been processed and shipped.

 

• We strongly encourage customers to review product specifications carefully before placing an order. If you have any questions about a product, feel free to contact us prior to purchasing — we’re happy to help ensure you get exactly what you need.

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• In the rare event of a damaged or defective item, please contact us within 3 days of delivery with clear photos and your order number, and we will work with you to resolve the issue as fairly as possible.